THERMAL-INSULATING PACKAGING:

Packaging is extremely important for ensuring the healthy delivery of living beings. The temperature inside the package should remain as stable as possible. We use a special heat-insulating "Airliner" packaging that not only protects well against bumps, but opposite to common Styrofoam boxes also offers a significantly better temperature stability and is also environmentally friendly.

With lower temperatures, additional heat packs are placed inside the package for free. This allows us to make shipments even under extreme cold weather.

PACKAGING PROCESS: 

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  1. Your order is checked for availability and healthy animals condition
  2. After checking availability the animsl are taken from our aquariums to the packaging area. (Nevertheless, if one or several species are no longer in stock we will contact you immediately).
  3. Animals are put into plastic bags with water and oxygen.
  4. Bags are sealed and placed in our special thermally isolating packaging for dispatch.

When you get your parcel refer to the acclimatization protocol.